On the use of CBR in Corporate Service and Support†‡
نویسنده
چکیده
After years of research CBR has now reached a state where it is possible to bring CBR techniques in contact with real applications. One of the areas of main interest are the so called help-desks. There and in the related field of service support there is a need for integrating CBR techniques with others, such as databases and information retrieval, in order to access the sources of information in corporate support, especially the technical documentation.
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